Q. I am going on holiday. Can you keep my dog or cat for me?
Unfortunately, we cannot temporarily house dogs and cats for our customers. The only pets that we can host for you are birds.
Q. I have never owned a pet before. Can you help me get it right?
Yes, a significant portion of our customers are residents in and around Atherton who have never previously owned a pet. We want to ensure that you have a seamless and pleasant first-time experience of buying and owning a pet. When you come to our store, you can speak with our trained staff members about your what you’re looking for. They will show you the pets you are interested in and advise you of the accessories, food and medications you may need.
Q. Can you test the water in my fish tank?
Yes, if you come into our pet stores, we will give you the necessary accessories to collect water samples so we can test pH, ammonia, nitrate and nitrite levels. Our water testing services are free. We also sell water testing kits that you can take home and use yourself.
Q. I am not sure what food to buy for my dog or cat. What should I do?
Come into our store in Atherton. One of our employees will show you the foods best suited for the kind of dog or cat you own. We make it easy for you to find the right pet food that will also suit your budget.
Q. I want to get a pet snake but I am scared I may get bitten. Can you help me understand the risks of owning a snake?
Yes, we talk to prospective snake owners about the risks of owning snakes. Some are more dangerous than others. In every instance, we will explain the precautions you can take to ensure that everyone in your home is safe when you add a snake to the family!
